Refunds, Returns & Exchanges
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase of a package, we can’t offer you a full refund or exchange.
We do not offer refunds from store purchases but we will give you store credit if you are not satisfied.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@wellandwonderstudio.com and bring your item to our studio: 4926 Wisconsin Ave, NW, Washington D.C, 20016.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@wellandwonderstudio.com for questions related to refunds and returns.